Our work / Shopify & ecommerce

Shopify WhatsApp app

An order-to-WhatsApp workflow that connects Shopify orders with customer confirmation messages.

Visit the associated store
SHOPIFY + WHATSAPPOrder placed.
Conversation started.
Custom Shopify appShopify tools

Useful functionality.
Connected to the store.

Connect the order to the conversation

We developed a custom Shopify-to-WhatsApp workflow for order confirmation, using the customer and order details to prepare the relevant message.

Handle repeated events and exceptions

The integration accounts for repeated order events, invalid contact details and delivery outcomes, so the workflow can be managed beyond its first successful message.

Work around the merchant’s process

The app demonstrates how custom Shopify development can connect an order with the next operational step. Message content and sending rules follow the merchant’s requirements.

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